Our Strength
Quality & Training
- We use the Total Quality Management (TQM) program for any Project Improvement and plans.
- We also use Six Sigma Methodology to drive Productivity and Quality for the Centre
- Daily, Weekly and Monthly Assessments are conducted by Sales, Communication and Quality Coaches and Trainers for every individual improvement and hence grooming the Agents Performance Metrics
- Intensive Quality Improvement Reporting using the Pareto Analysis is provided to Clients and Internal Stakeholders on SLA, Weekly Dashboards and Process Audits.
- We monitor an Intensive and High Definition Remote access for Data Entry and Call Centre Operations to maintain a proper Process Hygiene and Adherence.
- We use the International Training Technique of Study and Learning in FORGENIX SERVICES & SOLUTIONS ensuring 100% Quality Agents to our Customers and Clients.
info@cpssoftwaresolutions.com
